Eurosport Player is provided by Joyn GmbH, a limited liability company registered with the commercial register of the local court of Munich, Germany.
Registered office: Landsberger Str. 110, 80339 München, Germany.
Company registration number: HRB 235362
VAT Number: DE 313840330
Managing Directors: Alexandar Vassilev, Katja Hofem and Dr. Jochen Cassel.
Individual responsible for journalistic-editorial content for the purposes of § 5 TMG i.V.m. § 55 RStV: Katja Hofem.
You can reach us by writing to us at customerservice@eurosportplayer.com, directly via our contact form at https://help.eurosport.com/hc/de/requests/new or by contacting one of our Live Chat agents using the link at the bottom of the following page https://help.eurosport.com/hc/de.
Our Live Chat agents are available Monday through Friday from 9am to 8pm (CET). On Bundesliga match days, chat support is available until 10pm (CET).
How we are regulated
The Conseil Supérieur de l’Audiovisuel (“CSA”) regulates the editorial content of on-demand programme services. You can find further information about the CSA at https://www.csa.fr/.
Hosting of our service
The Service is hosted by Dplay Entertainment Limited, a limited liability company incorporated in England and Wales under company number 09615785, whose registered office is at Chiswick Park Building 2, 566 Chiswick High Road, London, W4 5YB United Kingdom.
Online Dispute Resolution
If you live in the EU and we are unable to resolve your issue through our Help Centre, you may refer it to the European Online Dispute Resolution ("ODR") platform at http://ec.europa.eu/odr.
The ODR platform is a web-based platform which is designed to help consumers who have bought goods or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use.
If you are a consumer residing in the European Union, you can submit a complaint by completing an electronic complaint form available at http://ec.europa.eu/odr. Our contact email address which you may wish to include as part of your ODR submission is customerservice@eurosportplayer.com.
Dplay Entertainment Limited has discretion as to whether it will agree to a complaint being resolved through the ODR platform.
Consumer Dispute Settlement Law
Information according to § 36 Verbraucherstreitbeilegungsgesetz (Consumer dispute settlement law):
Dplay Entertainment Limited does not participate in a dispute settlement procedure before a consumer conciliation board.